Privacy Policy

Central Coast Cleaning Co Pty Ltd
ABN: 31 692 779 632

1. Introduction

Central Coast Cleaning Co Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with our website, request a quotation, or engage our services.

By accessing our website, requesting a quote, or accepting our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Contact details (phone number, email address, residential or business address)
Service details (property type, cleaning requirements, access details)
Payment and billing information
Communications and correspondence with us
Website usage data (IP address, browser type, cookies, pages visited)
Any other information you voluntarily provide to us

3. How We Collect Personal Information

We collect personal information through:

Website forms (including quote requests and contact forms)
Phone calls, emails, SMS, and in-person interactions
Booking systems or third-party platforms
Cookies and website analytics tools
Social media interactions

4. Why We Collect and Use Your Information

We collect, hold, and use your personal information for purposes including:

Providing quotations and responding to enquiries
Delivering cleaning services
Scheduling and managing bookings
Processing payments and issuing invoices
Communicating with you about services, updates, or changes
Improving our services and customer experience
Marketing (where permitted or with your consent)
Complying with legal obligations

5. Consent to Share Information with Related Entities

By requesting a quotation, engaging our services, or otherwise providing your personal information to us, you expressly consent to your personal information being collected, used, and disclosed to our related entities where reasonably necessary for business operations, including service delivery, administration, and customer support, marketing of services by related entities.

Our related entities include:

Hostal Pty Ltd (ABN 58 693 993 501), also trading as ResidePM
Central Coast Community Support Pty Ltd (ABN 60 697 311 685)

This may include sharing your personal information for purposes such as:

Coordinating and delivering services
Managing bookings, enquiries, and customer relationships
Administrative support, billing, and accounts
Internal business operations and service improvements
Contact information to advise you of our services or related entities servies

By proceeding with a quote request or accepting our services, you acknowledge and agree to this sharing of information.

6. Disclosure of Personal Information

We may disclose your personal information to:

Our related entities and affiliated businesses
Employees and contractors who perform services on our behalf
Third-party service providers (e.g. payment processors, IT providers, booking systems)
Professional advisers (e.g. accountants, lawyers)
Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality and user experience
Analyse website traffic and usage patterns
Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

Secure digital storage systems
Restricted access to personal information
Use of reputable third-party platforms with appropriate security measures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.

To do so, please contact us using the details below.

10. Marketing Communications

We or our related entities may send you marketing communications

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

11. Overseas Disclosure

Some of our service providers (such as cloud storage or software providers) may be located overseas. By providing your personal information, you consent to the disclosure of your information to these overseas recipients.

12. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. We and our related entites also retain information such as phone number, suburb and email to alert you to services available within our group.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Complaints

If you believe we have breached your privacy, you can contact us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact Us

Central Coast Cleaning Co Pty Ltd
ABN: 31 692 779 632

Email: hello@centralcoastcleanco.com.au
Phone: 02 8024 5944
Address: PO BOX 7135 Toowoon Bay NSW 2261

17. Acceptance of This Policy

By using our website, requesting a quotation, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

End of Policy